Refund Policy

1. Overview

This Refund Policy applies to subscription fees paid to Zypron (Zypron Technologies) for access to the Platform. It does not govern refunds for customer-to-business orders placed through merchant storefronts on the Platform — those are governed by each merchant's own refund policy.

2. Subscription Fees — General Position

All subscription payments made to Zypron are generally non-refundable. When you subscribe to a plan, you immediately gain access to all features of that plan for the billing period. Because value is delivered from the moment of purchase, we do not offer prorated refunds for partial use of a billing period.

3. Situations Where a Refund May Be Granted

We will consider a refund request under the following exceptional circumstances:

Duplicate charge: If your account was charged more than once for the same subscription period due to a technical error, we will refund the duplicate amount in full within 5 business days of confirmation.

Service unavailability: If the Platform experiences a verified, unplanned outage lasting more than 72 continuous hours within a billing period and affecting your account, you may request a prorated credit or partial refund for the affected period.

Unauthorized transaction: If a charge was made to your mobile money account or payment method without your authorization, please report it to us immediately at billing@zypron.com and to your mobile money provider. We will investigate and, where confirmed, refund the unauthorized amount.

Within 48 hours of first subscription: If you are a first-time subscriber and you contact us within 48 hours of your initial subscription payment, and you have not made significant use of the Platform (as reasonably determined by us), we may grant a full refund at our discretion.

4. Situations Where Refunds Will Not Be Granted

We will not issue refunds in the following cases: (a) you change your mind after subscribing; (b) you did not use the Platform during the subscription period; (c) you forgot to cancel before a renewal date; (d) you were dissatisfied with a feature that was accurately described before purchase; (e) your account was suspended or terminated due to a violation of our Terms of Service; or (f) you are requesting a refund more than 30 days after the charge date.

5. Subscription Cancellation

You may cancel your subscription at any time through the Platform's billing settings or by contacting us. Cancellation stops future renewals but does not entitle you to a refund for the current billing period. You will retain access to your subscribed plan until the end of the current billing period.

6. How to Request a Refund

To submit a refund request, email billing@zypron.com with: (a) your registered phone number; (b) the transaction reference or Hubtel payment reference; (c) the amount and date of the charge; and (d) a clear explanation of why you are requesting a refund. We will acknowledge your request within 2 business days and resolve it within 10 business days.

7. Refund Method

Approved refunds will be returned to the original payment method used (mobile money account, bank account, or card) within 5–10 business days of approval, depending on the processing time of the relevant payment network. Zypron does not issue refunds in cash or by any method other than reversal to the original payment source.

8. Merchant Orders (Storefront Customers)

If you are a customer who placed an order through a merchant storefront powered by Zypron, your refund rights are determined by the merchant's own refund and returns policy. Zypron is a technology provider for merchants and is not a party to the sale between you and the merchant. For order disputes, contact the merchant directly. If a merchant is unresponsive or you believe fraud has occurred, contact us at support@zypron.com and we will attempt to mediate in good faith.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be communicated via in-app notification or email at least 14 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the updated policy.

10. Contact

For billing queries or refund requests:

Zypron Technologies — Billing Support
Email: billing@zypron.com
Platform: https://sikaerp.zypron.com